Legal Disclaimers & Privacy Practices
Welcome to Resilient Steps LLC,
Resilient Steps is the hub and driving force behind CPtsd Mommy™ and Pathways to Play, a nonprofit organization (501(c)(3) pending) all united under a common mission: to transform the systems and structures around us into ones that heal, uplift, and protect.
Pathways to Play operates independently, with its own financial oversight and governance, in alignment with nonprofit regulations. While it was founded by the same individual behind Resilient Steps, it is a separately governed entity with distinct programming and funding mechanisms.
A percentage of net proceeds from Resilient Steps LLC are allocated to support the mission and services of Pathways to Play. These contributions are made in accordance with nonprofit giving standards and reported appropriately.
Resilient Steps is a space built on healing, advocacy and pride. Transparency matters and we want you to know exactly how your information is used and protected. This page contains our privacy policy, disclaimers and terms of use, which together outline how we operate and safeguard your data and what you agree to when using our website, products or services.
By browsing this site, making a purchase or subscibing to any Resilient Steps offerings you acknowledge that you have read and agree to these terms. We keep things as simple and human possible. No hidden clauses, no fine print, just mutual respect and clarity.
Important Disclaimer – Not Medical or Mental Health Advice
The content shared through CPtsd Mommy™, Resilient Steps, and affiliated platforms is based on personal experience, trauma-informed education, and lived expertise. Any advice, insight, or tools offered are not a substitute for professional mental health care or medical treatment.
If you are experiencing a crisis, please seek immediate support from a licensed provider or call a crisis line in your area.
Privacy Policy
Resilient Steps is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, purchase our products, or subscribe to our services.
By using our website or purchasing from us, you agree to the terms described below.
1. Who We Are
Resilient Steps LLC is a publishing and wellness company based in Arizona, USA. We create journals, books, subscription boxes, and digital tools that support caregivers, families, and individuals on their path to healing and resilience.
2. Information We Collect
We collect information in two main ways:
A. Information You Provide to Us:
Name, email, phone number, billing/shipping address
Payment information (processed securely by Stripe — we never see or store full credit card numbers)
Order and subscription details
Messages or inquiries you send us
B. Information Collected Automatically:
Browser type, device, IP address, and pages visited (via Squarespace and Google Analytics)
Cookies and similar technologies to improve site performance and user experience.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill purchases or subscriptions
Send order updates and account communications
Provide customer support
Improve our products and services
Comply with legal and tax requirements
4. Sharing Your Information
We do not sell, trade, or rent your personal data. We share it only as needed to run our business effectively, including with:
Stripe (for secure payments)
Squarespace (for website hosting and analytics)
Google Analytics (for anonymous site usage data)
Shipping carriers (for order delivery)
Each third-party partner has its own privacy practices:
5. Cookies and Tracking
We use cookies to enhance your browsing experience and remember your preferences. You can disable cookies in your browser, but some features may not function properly.
We also use Google Analytics for anonymous website traffic insights. You can opt out using the Google Analytics Opt-Out Tool.
6. Data Retention
We keep your data only as long as necessary to provide services and comply with legal or accounting obligations. If you cancel a subscription, basic information (like receipts or invoices) may be retained for recordkeeping.
7. Data Security
We use encryption and secure systems to protect your data. While no website can guarantee complete security, we make every reasonable effort to safeguard your information.
8. Your Rights
You have the right to:
Request access to or a copy of your personal data
Correct or delete your data
Withdraw consent for marketing communications
9. Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted here with a new “Last Updated” date.
Terms of Use
Effective Date: November 14, 2025
These Terms of Use govern your use of the Resilient Steps LLC website and services. By visiting or making a purchase through our site, you agree to the following terms:
1. Intellectual Property
All content on this site—including text, logos, graphics, product names, and materials—is owned or licensed by Resilient Steps LLC. You may not reproduce, distribute, or use our materials without written permission.
2. Use of Our Website
You agree to use our website and materials only for lawful purposes and in a manner that does not infringe on the rights of others or restrict anyone’s use of the site.
You may not attempt to interfere with or disrupt our website, servers, or security features.
3. Product Information
We make every effort to describe and display our products accurately. However, colors, sizes, or packaging may vary slightly from what appears on screen.
Resilient Steps LLC is not responsible for typographical errors or minor discrepancies in product descriptions.
4. Limitation of Liability
Our books, journals, and wellness tools are designed for reflection and organization, not as a substitute for medical, legal, or therapeutic advice.
Resilient Steps LLC shall not be held liable for any damages resulting from the use or misuse of our products or website, including indirect or incidental damages.
5. Payments and Subscriptions
All purchases are processed securely through Stripe. By subscribing, you authorize automatic recurring charges until canceled. You may cancel at any time before your next billing cycle.
6. Refunds and Returns
Due to the nature of printed and personalized items, all sales are final unless the product arrives damaged or defective. Please contact us within 7 days of delivery for resolution.
7. Third-Party Links
Our site may contain links to other websites or resources. We are not responsible for the content or privacy practices of those third parties.
8. Governing Law
These Terms of Use are governed by the laws of the State of Arizona, United States. Any disputes will be handled in accordance with those laws.
9. Updates to Terms
We may update these Terms of Use periodically. Continued use of our website after updates means you accept the revised terms.
For questions regarding financial structure, services, or this disclosure, please contact: theshop@resilientsteps.net
Last updated, November 14, 2025